Frequently Asked Questions
Yep! Koala e-gift cards have an expiration date of 36 months after purchase. When we send the e-Gift Card on your behalf, we’ll include the balance and expiration date. This way your friend/partner/cousin’s dogwalker/etc will know exactly how long they have to use their e-GIft Card towards their next furniture purchase with us.
No, sorry. All e-Gift Card purchases are final and can only be used to purchase Koala products.
Anything on our Australian website (except for other gift cards, because that would be silly)
Koala e-Gift cards can only be used in Australia. We ship to most destinations around the country, too. If you’re ever unsure, contact our customer service champs at 1800 575 337
Easy peasy! To redeem, find the product (or products) that you want to purchase with your e-Gift Card. Add them to your cart and follow the delivery prompts. Once you reach the check-out page, you’ll be prompted to enter your e-Gift Card code and pin that you received in the confirmation email.
No dramas! You’ll still be able to use the full amount of your e-Gift Card. You’ll just need to top up the rest of your balance with another accepted payment method.
Any remaining balance on your e-gift card can be used for future purchases.
Please contact customer service at support@koala.com or call 1800 575 337 to find out the balance of your E-Gift Card.